Return/Exchange Policy

All apparel is customized to your unique specifications, as such we only accept returns/exchanges on defective merchandise. If the item has been worn or washed it no longer qualifies for a return/exchange. Please call or email us to discuss the reason for the return/exchange. Depending on the nature of the return small service charge may be applied.

Call us or email us to discuss your return so that we are ready to receive the items properly. Please return the item(s) via a traceable or insured method to prevent the package from being lost in the mail. We are not responsible for returned items lost in transit.

Customer Service Hours: Monday - Friday 9am-5pm EST

Lobby Hours: Monday - Thursday 9am-5pm EST

Phone: 734.595.7612

Email: info@theembroideryshoppe.com